1. Scope
This policy applies to fees paid directly to SAMI for application or premium services. It does not automatically apply to money collected by or transferred to a university, school, government, embassy, visa centre, testing body, translator, courier, insurer, bank, accommodation provider, or another third party.
Mandatory consumer rights and the applicable published terms prevail where they provide different protection.
2. First application completely free
SAMI’s first eligible application is free of SAMI application-service fees. The free scope generally covers the standard SAMI work needed to prepare and coordinate one eligible application.
It does not include university application fees, tuition deposits, tests, translations, certification, courier costs, visa or immigration charges, government fees, insurance, travel, accommodation, bank fees, or other third-party costs.
Because no SAMI application-service fee is charged for the free application, there is no SAMI application fee to refund.
3. Additional applications
Applications beyond the included allowance may require the additional application fee shown before purchase. The fee pays for SAMI work allocated to that additional application.
Before work starts, a cancellation request may qualify for a full refund of the SAMI fee, less any non-refundable payment-provider charge where the law permits. After work starts, SAMI may deduct a proportionate amount for work already performed. Once the agreed application service has been fully performed, the SAMI fee is normally non-refundable, subject to mandatory law.
4. Premium packages
Premium services may include enhanced support, a larger application allowance, priority coordination, or staged services. The package description and payment schedule form part of the purchase.
If a premium package is cancelled, any refund is calculated according to the stages completed, resources reserved, work performed, and non-recoverable costs. A payment is not automatically refundable merely because an admission, scholarship, or visa outcome is unsuccessful.